Privacy Policy

This Privacy Policy explains how Quicky Cocktails Mobile Services Ltd ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website and services.

1. Who we are

Quicky Cocktails Mobile Services Ltd is the data controller for the personal data described in this policy. If you have any questions about this policy or your data, you can contact us through the support channels on our website.

2. What data we collect

We collect the following categories of personal data:

• Identity and contact data: name, email address, phone number, and profile information you provide when registering an account.
• Authentication data: login credentials and session information managed through our authentication provider.
• Usage and telemetry data: how you interact with our platform, features you use, and device identifiers (IP address, browser type).
• Booking and queue data: appointments, walk-ins, and queue positions you create or join through the platform.
• Support data: messages and communications you send to our support team.
• Payment data: subscription and billing information handled by our Merchant of Record, Paddle. We do not store your full payment card details.

3. How we use your data

We use your personal data for the following purposes:

• Account creation and management: to register, authenticate, and maintain your user account.
• Service provision: to operate the live queue, booking system, and business dashboard features.
• Security and fraud prevention: to detect suspicious activity, protect our platform, and verify identity.
• Customer support: to respond to your inquiries and resolve issues.
• Product improvement: to analyse usage patterns and improve our platform.
• Marketing (where consented): to send updates, offers, and newsletters about Quicky.

4. Legal basis for processing

We process your personal data on the following legal bases:

• Contract performance: processing necessary to provide the services you have signed up for.
• Legitimate interests: security, fraud prevention, and platform improvement.
• Consent: for marketing communications and optional features.
• Legal obligation: where required by applicable law.

5. Who we share your data with

We share your personal data with the following categories of recipients:

• Service providers: hosting, analytics, and support tooling partners who help us operate the platform.
• Merchant of Record (Paddle): for processing payments, managing subscriptions, handling tax compliance, and generating invoices. Paddle acts as the reseller of our services.
• Professional advisers: legal and accounting professionals where necessary.
• Authorities: where required by law or to protect our legal rights.

6. Data retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. Once your data is no longer needed, we will delete or anonymise it within a reasonable period, typically within 12 months of account closure, unless we are required to retain it longer for legal or regulatory purposes.

7. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data in certain circumstances.
• Restriction: request that we limit the processing of your data.
• Portability: receive your data in a structured, commonly used format.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: withdraw consent at any time for processing based on consent.

If you are in the UK or EEA, you also have the right to complain to your local supervisory authority if you believe we have not handled your data in accordance with applicable law. We will respond to requests within one month.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. This includes encryption of data in transit, access controls, and regular security reviews.

9. Cookies

We use cookies and similar technologies to operate and improve our platform. Essential cookies are necessary for the website to function. Analytics cookies help us understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.

10. International transfers

Your data may be transferred to and processed in countries outside the UK and EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with applicable data protection laws.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.